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p{font-size:.95rem;color:var(--text-muted);line-height:1.5;margin-bottom:.75rem;display:-webkit-box;-webkit-line-clamp:3;line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}@media (max-width: 640px){.complaint-preview{flex-direction:column;gap:1rem}.complaint-preview-img{width:100%;height:180px}}.timeline-section{padding:5rem 1rem 10rem;margin:0 auto;text-align:center}.timeline-wrapper{max-width:1100px;margin:0 auto}.timeline-title{font-size:2.25rem;font-weight:800;margin-bottom:4rem;color:var(--text-main)}.timeline-container{position:relative;display:flex;justify-content:space-between;align-items:flex-start;gap:1rem;flex-wrap:wrap}.timeline-line{position:absolute;top:35px;left:10%;right:10%;height:2px;background:#bf0a301a;z-index:1}.timeline-item{flex:1;min-width:250px;text-align:center;position:relative;z-index:2}.step-number{width:72px;height:72px;background:#fff;border:2px solid var(--accent-color);color:var(--accent-color);border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:1.75rem;margin:0 auto 1.5rem;box-shadow:0 10px 20px #0000000d;transition:var(--transition)}.step-title{font-weight:800;margin-bottom:.75rem;color:var(--text-main);font-size:1.25rem}.step-desc{font-size:.95rem;color:var(--text-muted);line-height:1.6;padding:0 1.5rem}@media (max-width: 768px){.timeline-section{padding:6rem 1rem}.timeline-line{display:none}.timeline-container{flex-direction:column;align-items:center;gap:4rem}.timeline-item:after{content:"↓";position:absolute;bottom:-2.5rem;left:50%;transform:translate(-50%);font-size:1.5rem;color:var(--accent-color);opacity:.3}.timeline-item:last-child:after{display:none}}.back-link{display:inline-flex;align-items:center;gap:.75rem;color:#64748b;text-decoration:none;font-weight:700;transition:.2s}.back-link:hover{color:#dc143c}.header-left{grid-column:1;justify-self:start}.header-actions{grid-column:3;justify-self:end}